For billing assistance please email our Patient Support team at firstname.lastname@example.org, providing the email address that you use for your Health at Hand account and the time and date of the call in question. If you are able to access your payment recepipt for the call, found in My Payments, please quote the reference number.
Articles in this section
- What do I do if the call quality is very poor, with video buffering and audio distortion?
- What do I do if I can't hear the doctor?
- What do I do if the call is disconnected before I have completed my consultation?
- What do I do if my video freezes mid-call?
- Is there technical support if I have trouble using Health at Hand?
- The Health at Hand app is not working, what can I do?
- Why can’t I find the Health at Hand app in the app store?
- Do I have to use my mobile data to use the Health at Hand app?
- Do I have to use WIFI to use the Health at Hand app?
- Why has my credit card been rejected?