The majority of calls are answered within 5 minutes. When you enter our virtual waiting room, you will be given an indication of how long the waiting time is. You may be connected with a doctor within 2 minutes. Depending on the level of demand at any time, waiting times can increase.
Health at Hand operates a queuing process: after confirming payment you enter the queue in the virtual waiting room. We encourage patients not to leave the waiting room in order to keep their position in the queue. Once a doctor has accepted your file for review before your consultation, the wait will be less than 2 minutes.
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