Video freezes could be due to other activity on your phone. The following activities will cause your video to freeze, but the audio will remain live.
- receiving a text message
- receiving a phone call (we recommend you end the incoming phone call and do not answer it if you are mid-way through a Health at Hand video consultation)
- receiving a notification
- moving outside of the app for example, to read mail, messages, browser, or other apps
If you accept a phone call, the video consultation will remain running but the audio and video will both be frozen until you return to the app.