What happens if I call and the doctor cannot treat me? Will I still be charged?

All advice given by our doctors is adding value to you as a patient. We give you a qualified view on the urgency and nature of a medical issue and any action required.

If one of our doctors immediately recommends further assessment, emergency or otherwise, that holds the same consultation charge as any other treatment advice. For further advice on this, please contact our Patient Support team support@myhealthathand.com.