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  1. Health at Hand Support
  2. Frequently Asked Questions
  3. Doctor consultations

Doctor consultations

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  • How long are consultations?
  • Can I leave the waiting room?
  • Are video consultations recorded?
  • How long will I have to wait for a consultation?
  • Can I choose my doctor?
  • What happens if my consultation goes over 15 minutes?
  • I have a complex medical history. How can I be sure the doctor is fully informed if I have never seen him or her before?
  • Can the doctor complete a medical form for my visa or other official document?
  • Can I follow up with the doctor after the consultation by phone, email or messaging?
  • Can I get a record of my doctor’s notes?
  • What do I do if I am not satisfied with the advice given in my consultation?
  • What do I do if I am unhappy with my doctor?
  • Can I turn off the video and use the audio call only?
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