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  1. Health at Hand Support
  2. Frequently Asked Questions
  3. Troubleshooting

Troubleshooting

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  • What do I do if the call quality is very poor, with video buffering and audio distortion?
  • What do I do if I can't hear the doctor?
  • What do I do if the call is disconnected before I have completed my consultation?
  • What do I do if my video freezes mid-call?
  • Is there technical support if I have trouble using Health at Hand?
  • The Health at Hand app is not working, what can I do?
  • Why can’t I find the Health at Hand app in the app store?
  • Do I have to use my mobile data to use the Health at Hand app?  
  • Do I have to use WIFI to use the Health at Hand app?
  • Why has my credit card been rejected?
  • Why can’t I use my desktop computer to use the app?
  • What can I do if I have a weak connection?
  • What devices and operating systems are supported by Health at Hand?
  • Is there technical support if I have trouble using the app?
  • How do I get a refund?
Health at Hand Support